Outlook name cache file not updating

Outlook provides a Use Auto-complete List to Suggest Names checkbox, which should be selected (Figure 1).

Next, do a simple test to determine whether the Outlook 2013 auto-complete list could possibly be corrupt.

The Global Address Book (GAL) is a directory of available contact information for CUMC, NYPH and Columbia University faculty, staff and students.

It can be accessed when using a CUMC email account with Outlook and Web Outlook.

NK2 file, it's stored as part of the mailbox and replicated to Outlook.

Open Outlook and type the first few characters of a recipient's name.

If Outlook doesn't attempt to automatically finish the name, click the Check Names button.

If an add-in causes Outlook to crash, the auto-complete list could become corrupted or new entries might save to the list, depending on the nature of the crash.

You can manage the list of add-ins by clicking the File tab and then clicking Manage Add-Ins.

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