Outlook 2016 resource calendar not updating

Author: Collin Hoag Publication date: May 2010 Product version: Microsoft Office Communicator 2007 R2 Have you ever been in a meeting and then started receiving instant messages or phone calls because your presence shows you as available?

When Communicator uses Microsoft Office Outlook as its personal information manager, it can change a user’s presence automatically based on Microsoft Exchange Server free/busy information.

If a user manually changes their presence, Communicator will not allow their presence to be changed by their Outlook calendar.

To switch back to having presence controlled by Outlook, the user will have to reset their status in Communicator as shown in Figure 3.

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This article gives you some troubleshooting tips for resolving issues between Communicator and Exchange free/busy information.If you have Outlook 2007 and Exchange 2007, configure the Web Service Poll Interval group policy settings.After you set Communicator to update every 15 minutes, if the user’s presence still isn’t correct, what is the next step?Make sure that Communicator is using Outlook as the user’s personal information manager and is updating presence based on Outlook calendar information.This can be verified by opening the Tools menu, clicking Options, and then clicking the Personal tab as shown in Figure 2. Communicator 2007 R2 personal information manager settings Now that we have verified that Outlook is able to control the user’s presence, we need to check that the user has not changed his presence.In this section I explain log files and what is important to look for when troubleshooting presence issues.You will use this information mainly to verify that your settings are taking effect and that Outlook and Communicator are integrating correctly.Before we begin troubleshooting, it is important to understand how Communicator pulls the free/busy information from Exchange.Figure 1 illustrates the flow of information when Communicator pulls free/busy calendar information from Exchange and Outlook. How Communicator pulls free/busy information Depending on the versions of Outlook and Exchange, Communicator will use one of two different methods to pull the information.Communicator must be able to connect to the Exchange Web Services and not encounter any problems. Output of autoconfiguration test To ensure that Communicator can get to the Exchange Web Services, you need to open the Available Service URL in Internet Explorer.If you open this website in Internet Explorer, you will probably be prompted for credentials.

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